Welcome to MAST Mayflower Studios
MAST Mayflower Studios is for everyone and we want to make your visit as enjoyable and straightforward as possible.
Please find information here on all aspects of your visit. Do get in touch if you have any further enquiries, we hope to see you at the studios soon.
Safety and Security
Your safety and security is of paramount importance to us.
The studios will be following the latest government COVID-19 Secure safety guidelines for audiences.
If you or someone in your party is feeling unwell or have any symptoms, please do NOT come to the Studios. Please call the Box Office on 02380 711833 prior to your performance to discuss your tickets.
The shows with socially distanced seating will be presented in exactly the same way as normal – with a full cast, set and costumes. The quality of the performance will not be compromised in any way.
Before your visit
- Tickets will only be available in fixed groups of 1,2,3,4,5 or 6 tickets.
- All tickets within a particular group must be purchased by one booker and each group must be in line with government guidance for indoor events – currently the rule of 6 or 2 households will apply . We will collect the lead bookers contact information in line with our Privacy Policy and will follow the latest guidance regarding contact details with NHS Test and Trace check-in procedures. This means all party members aged over 16 will need to scan the QR code upon arrival or provide their name and phone number to us.
- We will send you an email before your visit to ensure you have all the information you need in advance.
When you arrive at the venue
- Hand sanitising, temperature checks and security controls will be in place. If anyone in your party has a temperature of 38 degrees or above you will not be admitted.
- The NHS QR code is available for you to scan in using the NHS Tracking app.
- All tickets must be bought in advance and e-tickets will be scanned at the entrance so please print these at home or show them on your mobile device.
- Customers aged 11 and over must wear face coverings throughout the venue and when seated in the auditorium except when eating and drinking.
- Refreshments (sweets, soft drinks and ice creams) will be available from our kiosk upon arrival and payment will be through contactless payments only. The café bar is not open.
- We have reduced the capacity of performances, and tickets will only be available in fixed groups of 1,2,3,4,5 or 6 tickets. Each fixed group will be distanced from the other groups in the auditorium by more than 1 metre and face coverings must be worn at all times.
- Once you and your party enter the theatre you will be directed to your allocated seat. You must stay in your allocated seat. We ask you to keep movement around the theatre to a minimum.
- Toilets are open for use throughout the performance. Please observe social distancing and designated routes around the building and take direction from our staff. Please wash your hands before and after using the toilet facilities.
- Hand sanitiser will be available for your use at various points around the building.
- We will be doing security checks when you arrive at the venue/performance and would ask that you do not bring large bags with you.
- Enhanced cleaning will take place throughout the venue before, during and after the performance.
How will we exit the building/event at the end of the performance?
- An usher will indicate when you are able to leave and where to exit the building which may not be the same way you entered. We ask audiences to maintain social distancing when leaving the performance, and please take any rubbish with you, or leave it in the bins provided.
How is air circulated around the theatre?
- Our air handling units are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system throughout the theatre via our building management system.
What if I have specific access needs?
Can I get a refund if I have symptoms or have been asked to self-isolate?
- No one with symptoms or who has been asked to self-isolate should attend the venue. With that in mind, we have updated our terms and conditions so that you now have up to 24 hrs before a performance to return or exchange your tickets for these reasons.
If the show is cancelled will I get a full refund?
- If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded.
Can I make a group or school booking?
- In line with current government guidance, the maximum number of tickets in one group will be 6.
We would ask that audience members abide by all instructions given by our staff as well as signage and notifications to ensure the safety of everyone in the building. We will be asking audiences to maintain social distancing from all other households or support bubbles whilst at the venue.
