Welcome to MAST Mayflower Studios
MAST Mayflower Studios is for everyone and we want to make your visit as enjoyable and straightforward as possible.
Please find information here on all aspects of your visit. Do get in touch if you have any further enquiries, we hope to see you at the studios soon.
We wanted to clarify the process for attending our venue as a result of the latest government guidelines following the announcement last night:
- Face coverings must be worn throughout our venue unless you are exempt or when you are eating/drinking. We will not ask our Front of House staff to police the wearing of masks and we will not expect them to confront members of the audience who do not comply.
- You DO NOT require a vaccine passport to visit our theatre as we are a seated venue.
- Please be considerate to our hard working staff and to each other; it is Christmas and a time for us all to enjoy ourselves.
Safety and Security
Your safety and security is of paramount importance to us. The studios will be following the latest government COVID-19 Secure safety guidelines for audiences.
If you or someone in your party is feeling unwell or have any symptoms, please do NOT come to the Studios. Please call the Box Office on 02380 711833 prior to your performance to discuss your tickets.
Before your visit
- We will send you an email before your visit to ensure you have all the information you need in advance.
When you arrive at the venue
- You will not need to show your Covid passport to enter our venue.
- Hand sanitising and security controls will be in place.
- The NHS QR code is available for you to scan in using the NHS Tracking app
- All tickets must be bought in advance and e-tickets will be scanned at the entrance so please print these at home or show them on your mobile device.
- Customers aged 11 and over are encouraged to wear face coverings throughout the venue and when seated in the auditorium except when eating and drinking.
- Refreshments will be available from our café bar upon arrival and payment will be through contactless payments only. You can pre-order drinks for the interval before the show starts and collect them from the foyer when lights go up.
- Toilets are open for use throughout the performance. Please wash your hands before and after using the toilet facilities.
- Hand sanitiser will be available for your use at various points around the building.
- We will be doing security checks when you arrive at the venue/performance and would ask that you do not bring large bags with you.
- Enhanced cleaning will take place throughout the venue before, during and after the performance.
How is air circulated around the theatre?
- Our air handling units are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system throughout the theatre via our building management system.
What if I have specific access needs?
Can I get a refund if I have symptoms or have been asked to self-isolate?
- If you cannot attend due to COVID-19. If you or a member of your group cannot attend the performance due to contracting COVID-19 or having to isolate in accordance with track and trace, please contact our box office at least 24 hours prior to the performance.
If the show is cancelled will I get a full refund?
- If we cancel the performance then we will try to notify you as soon as possible using the contact information you have provided. If you are unable to attend the alternate date then please contact us at 02380 711833 or comments@mayflower.org.uk.
Can I make a group or school booking?
AUDITORIUM APPEAL
We will be undertaking a refurbishment of our Grade II listed auditorium in summer 2018. Please consider a donation to our auditorium appeal. Your help is essential in securing our future.
