At present MAST Mayflower Studios is not currently open to the public due to the Covid-19 pandemic. Please follow our social media sites for news or sign up for email newsletters.
When we have events and shows in our Studios the studio doors will open 30 minutes prior to the performance or event.
Your safety and security is of paramount importance to us.
The studios will be following the latest government COVID-19 Secure safety guidelines for audiences.
If you or someone in your party is feeling unwell or have any symptoms, please do NOT come to the Theatre. Please can you call the Box Office on 02380 711811 prior to your performance to discuss your tickets.
The shows with socially distanced seating will be presented in exactly the same way as normal – with a full cast, set and costumes. The quality of the performance will not be compromised in any way.
Before your visit
- Tickets will only be available in fixed groups of 1,2,3,4,5 or 6 tickets.
- We will send you an email before your visit to ensure you have all the information you need in advance.
When you arrive at the venue
- Hand sanitising, temperature checks and security controls will be in place. If anyone in your party has a temperature of 38 degrees or above you will not be admitted.
- The NHS QR code is available for you to scan in using the NHS Tracking app.
- All tickets must be bought in advance and e-tickets will be scanned at the entrance so please print these at home or show them on your mobile device.
- Customers aged 11 and over must wear face coverings throughout the venue and when seated in the auditorium except when eating and drinking.
- Refreshments (sweets, soft drinks and ice creams) will be available from our kiosk upon arrival and payment will be through contactless payments only. The café bar is not open.
- We have reduced the capacity of performances, and tickets will only be available in fixed groups of 1,2,3,4,5 or 6 tickets. Each fixed group will be distanced from the other groups in the auditorium by more than 1 metre and face coverings must be worn at all times.
- Once you and your party enter the theatre you will be directed to your allocated seat. You must stay in your allocated seat. We ask you to keep movement around the theatre to a minimum.
- Toilets are open for use throughout the performance. Please observe social distancing and designated routes around the building and take direction from our staff. Please wash your hands before and after using the toilet facilities.
- Hand sanitiser will be available for your use at various points around the building.
- We will be doing security checks when you arrive at the venue/performance and would ask that you do not bring large bags with you.
- Enhanced cleaning will take place throughout the venue before, during and after the performance.
How will we exit the building/event at the end of the performance?
- An usher will indicate when you are able to leave and where to exit the building which may not be the same way you entered. We ask audience to maintain social distancing when leaving the performance, and please take any rubbish with you, or leave it in the bins provided.
How is air circulated around the theatre?
- Our air handling units are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular, routine maintenance and we have full control over the air system throughout the theatre via our building management system.
What if I have specific access needs?
- For all access enquires please call our access line on 02380 711813 or email email@example.com
Can I get a refund if I have symptoms or have been asked to self-isolate?
- No one with symptoms or who has been asked to self-isolate should attend the venue. With that in mind, we have updated our terms and conditions so that you now have up to 24 hrs before a performance to return or exchange your tickets for these reasons.
If the show is cancelled will I get a full refund?
- If we are required by any COVID-19 government guidance or restrictions to cancel a performance, tickets may be exchanged or refunded.
Can I make a group or school booking?
- In line with current government guidance the maximum number of tickets in one group will be 6.
We would ask that audience members abide by all instructions given by our staff as well as signage and notifications to ensure the safety of everyone in the building. We will be asking audiences to maintain social distancing from all other households or support bubbles whilst at the venue.
Yes, there is a ticket kiosk on the ground floor. You can purchase tickets and collect tickets for events on the day.
Yes. We can take card payments at any of our tills, including the foyer, bars, ice-cream points and our shop.
Yes. There are numerous cash points near MAST Mayflower Studios.
Yes, you are welcome to bring all the family.
If you are coming to a performance or an event please check the details for the event as it may not be suitable to bring an infant, or a ticket may be required.
If you are attending a performance suitable for all the family, a child under 2 can be seated on an adult’s lap and does not have to have a seat of their own, the child will need a ticket (free of charge) so that we can monitor the numbers of attendees in accordance with our licence. Please check at time of booking.
Yes, we do have a limited number available, allocated on a first come first served basis. Booster Seats cannot be pre-reserved. You are welcome to bring your own booster seat along with you.
Yes, you can order at the bar before the event.
Yes, in the majority of cases. Some shows do not allow latecomers to enter the Studio once the show has started. Sometimes we may have to hold people in the foyer for a short period of time, before seating them at a particular moment that will ensure the minimum of disturbance to both cast and audience.
To minimise disruption you may have to take different seats to those you purchased.
This depends on the event. Please check on arrival.
It is during some shows. Information regarding any use of strobe lighting will appear on the show's page on this website.
Q&A sessions are a great way to discuss the performance you have just seen. Members of the company will return to the stage after the performance, usually around 10-15 minutes after curtain down, to answer show related questions. The Q&As run for approximately 20 mins, so please allow 30-45 mins from the end of the performance for any travel arrangements. We cannot confirm that all the cast will appear, it is voluntary and many have other commitments. Please be aware that this will not be a time to meet the cast on a personal level.
Any Q&A sessions for a show will be advertised in advance on the show's page on this website.
You are welcome to go to stage door after the show and see the performers as they are leaving. It is up to the individual performer as to whether they wish to stop and chat to fans, pose for photos, or sign autographs. Please do not pester them or be upset if they do not wish to stop; remember that they have finished their working hours and are on their way home, and may be very tired after a performance. Will this be relevant?
We have three studios:
Studio 1: A theatre space with 450 seats, which is also adaptable for shows being played in the round or traverse.
Studio 2: A flexible performance/studio space with 120 seats for shows, but which can be recessed to give an open studio for workshops, rehearsals and events.
Studio 3: A dance a workshop studio fully equipped with barre and mirrors, allowing drama, dance and events for about 40 people. There is space for 30 people seated for show backs.
There are large comfortable communal spaces for getting together in the bar and on the mezzanine floor.
On occasion show promoters will film performances and audiences for broadcast, promotional and marketing purposes. When this happens signs will be displayed in the foyer prior to the performance.